Refund policy
REFUND & RETURN POLICY
At Confidence North™, we stand behind every product we make. Because many of our items are custom print-on-demand, please review the following:
Print-on-Demand Items (Printful-fulfilled) All apparel and accessories produced through our print-on-demand partner are made to order and are non-refundable unless the item arrives damaged, defective, or incorrect. If you receive a damaged or incorrect item, contact us within 7 days of delivery at [your support email] with your order number and a photo of the issue. We will arrange a replacement or store credit at no cost to you.
Standard Items For non-POD items, we accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Return shipping costs are the responsibility of the customer unless the return is due to our error.
Digital Products (CHIPP™ Hub) All digital downloads and coaching resources are non-refundable once accessed.
How to Start a Return Email us at [your support email] with your order number and reason for return. We'll respond within 2 business days.
SHIPPING POLICY
Processing Time Print-on-demand orders are typically produced and shipped within 3–7 business days. Standard orders ship within 1–3 business days.
Domestic Shipping (US) We offer Standard and Express shipping options at checkout. Estimated delivery times are 3–7 business days for Standard and 1–3 business days for Express after fulfillment.
International Shipping We ship to 30+ countries worldwide via USPS, DHL Express, and FedEx. International delivery times vary by destination (typically 7–21 business days). Customers are responsible for any applicable customs duties, taxes, or import fees.
Free Shipping Free shipping promotions are applied via discount code at checkout. Check our current promotions for eligibility.
Tracking Once your order ships, you'll receive a tracking number via email. Allow 24–48 hours for tracking to update.
Lost or Delayed Packages If your package appears lost or significantly delayed, contact us at [your support email] and we'll work with the carrier to resolve the issue.